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Frequently Asked Questions
Is it safe to purchase from the VidiKeep website?
Absolutely. We use advanced SSL (Secure Socket Layer) encryption to protect your data. We also partner with world-class payment processors to ensure every transaction is 100% secure and private.
Which payment methods does VidiKeep support?
We support a wide range of global payment options:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover/Novus, JCB, Diners Club, and Eurocard.
- Digital Wallets: PayPal and Alipay.
- Traditional Methods: Bank/Wire transfers and Swreg.
When will I receive my registration code after ordering?
In most cases, your registration code is delivered to your email immediately (usually within a hour) after your payment is confirmed.
- Can't find it? Please check your Spam or Junk folder.
- Still missing? You can use our Retrieve License Tool to recover it automatically or contact our support team for instant assistance.
Is it free to update VidiKeep software?
Yes. We provide free lifetime updates to all our registered users. VidiKeep regularly releases new versions to improve performance, add features, and ensure 100% compatibility with the latest streaming site updates. You can update directly within the app or download the latest version from our website.
How do I cancel my VidiKeep subscription?
To cancel auto-renewal, simply contact our support team via email. You will retain access to all premium features until the end of your current billing period.
What is the difference between the VidiKeep Free Trial and the Full Version?
The only difference is the download length. The Free Trial limits you to the first 3 minutes of a video. The Full Version removes all limits, allowing for unlimited, high-speed downloads of full-length movies and entire TV seasons.
How do I ensure my VidiKeep software is up to date?
To enjoy the latest features and compatibility updates, you can:
- Direct Download: Download the latest installer directly from the VidiKeep product page.
- In-App Update: Click the "Menu" icon and select "Check for Updates".
We recommend keeping your software updated to ensure 100% compatibility with streaming site changes.
What are the system requirements for VidiKeep?
VidiKeep is compatible with a wide range of operating systems:
- Windows: 11, 10, 8, and 7 (64-bit recommended).
- macOS: 10.13 (High Sierra) through to the latest macOS 26 (Tahoe) and beyond.
How do I activate VidiKeep Streaming Video Downloader?
Activating your software is quick and easy:
- Launch VidiKeep on your computer.
- Click the "User" (Profile) icon on the main interface.
- Enter your Licensed Email and the Registration Code provided in your confirmation email.
- Click Register to unlock the full version instantly.
Is it safe to log in to my streaming accounts within VidiKeep?
Yes. VidiKeep uses a built-in secure browser to access platforms. Your credentials are only used to authorize the stream for downloading; they are never recorded, stored, or shared with our servers.
Still Have Questions? We're Here to Assist.
Get direct assistance from the VidiKeep team via email. We are available Monday through Friday (9:00 AM – 6:00 PM GMT+8) and reply within one business day. Please include your order details or screenshots for faster service.
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